What is different about Glasnost ?

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The other day we were asked to say, in just a few hundred characters, what was different about Glasnost.

We decided, in essence, that Glasnost is different in four ways:

First, it is specifically designed for collaboration outside the firewall, with clients and suppliers as well as colleagues.

Secondly, as an Adobe Flex application it provides an exceptional user experience and makes information remarkably accessible.

Thirdly a dedicated Image Management module means vastly superior handling of digital assets.

And lastly, the Contact Management Module provides ‘lite’ but powerful CRM functionality as well as email campaign management.

The reason why we built it like this will be in the next post!

Antony

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Glasnost reporting options

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Glasnost provides various reporting options.

Contact Management
You can perform a contact or company search (simple keyword, by tag or using the advanced option) and then when the pop up results are shown you can click on ‘Export to Excel’.

You can create task reports. To do this click on search tasks in the left hand menu and then choose your search criteria. You can search by task added date, task end date, the company related to the task, who the task was assigned to, and the task status. Click on search and then when the results show look at the bottom of the results pane. Here you will be given the option to ‘Export to Excel’ or ‘Create Task Report from These Results’.

If you opted to create a task report you can then click on task reports in the left hand menu, and then edit the report, email a pdf of the results to another system user (or yourself of course).

You can also click on history to view a pdf of previously created reports. In this way you can create a task report once, and then re-run it as you wish. Handy for sales meetings where you may wish to distribute a task report prior to a meeting.

Project Management
You can perform task searches in the same way as in contact management. In this case tasks can be searched by task added date, task end date, free text across the title and description fields, by task ID, by selecting one or more projects to search, who the tasks are assigned to and the task status.

Again, you can export to excel the results or create a task report. And again by clicking on task reports you can edit. email or view a history of previously sent tasks.

RSS Feed
You can set up your own personal RSS feed of project data. If you do this (by clicking on the option in the left hand menu) your RSS feed will include all additions or updates, made by any project participant, across all the projects you are linked to.

Email
Not reports as such but if you are linked to a project every time anyone adds or edits anything to do with a project, Glasnost will email you the information.

We thought carefully about the reporting options in Glasnost and hope we have covered the ‘essentials’. If there are other options you would like to see please let us know. We will always endeavour to match your requirements.

Antony Slumbers

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Glasnost goes to the Antartic !

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The Kaspersky Commonwealth Antarctic Expedition will see 8 women from the Commonwealth countries of Cyprus, Ghana, India, Singapore, Brunei, New Zealand, Jamaica and the United Kingdom brave blizzards, crevasses and temperatures below -30C as they ski over 900 kilometres across Antarctica to the Geographic South Pole.

As well as building them a website – www.kasperskycommonwealthexpedition.com – the expedition team are using their own ‘Glasnost’ to manage the whole mammoth project. With team members from all around the world there are a myriad of people who need to contribute or download all manner of digital materials. Glasnost will enable everyone to collaborate and communicate effectively and efficiently wherever they are.

The expedition starts on the 12th November and the team expect to arrive at the South Pole around New Year’s Day 2010.

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Glasnost in action.

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As a software company we often work on projects with many different parties. Below is a real world example of a recent project which demonstrates how Glasnost can be used to bring everyone together and generate deep, productive collaboration.

A client was looking to do a major revamp of their corporate marketing site, involving a significant re-working of their brand, including a new strapline to use with their logo.

So the project team consisted of:

1. Us

2. The client

3. A design agency

4. A copywriter

5. A marketing consultant

Now various members of our team are based in Surrey, Sussex and London, the client is based in London (but in offices in both the West End and the City), the marketing consultant is based in Manchester, the design agency and copywriter in Oxford.

That’s 10 people in 7 locations. Without some software help all of us could have spent hours and hours flitting between all these locations, at considerable expense.

This is where Glasnost comes in:

1. All the project team were set up on Glasnost.

2. All the company and contact details were added in to the Contact Management Module.

3. A new project was set up and all the parties linked in.

4. A new image gallery was set up, and all parties given access.

5. The gallery was linked to the project and the project linked to all the relevant companies.

With this in place (which took just a few minutes) we were ready to go !

The brief was uploaded, consisting of a Word doc and various jpeg’s.

Thereafter further documents, tasks and comments were added to Glasnost and assigned to the relevant parties, so everyone always knew what they had to do. In addition by clicking on ‘All’ everyone could also see what everyone else had to do.

Every time a comment or task was added or edited all the appropriate people were alerted by email.

Altogether 16 documents were uploaded, four of them in multiple version, 28 tasks were added and completed, 52 images were added and commented on and 64 comments were exchanged.

Add a number of Skype sessions into the mix and that was pretty much all that was needed. We did meet up a couple of times in person, but largely for social reasons. It wasn’t necessary but was fun.

Open and transparent access to everything everyone needed to know made the whole process simple to manage and hugely productive.

Their new site is now live. Any updates will be handled through Glasnost as it contains a complete record of all the correspondence, documents and images that were used in the development process. Rather than 10 individuals in 5 companies each keeping a record of their part of the jigsaw, with no one having the whole thing, it’s now all in one place, with access for all.

It’s on Glasnost…

Antony

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IE6 – Not an issue here !

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As many people know the dreaded browser Internet Explorer 6 is still used by 20% or so of Internet users. Admittedly this is more in a corporate environment than amongst home users, but nevertheless it is, to the developer community, an astonishing figure.

Eight years old it is has not only been superceded by IE7 but more recently by IE8. It only ever was an OK browser and it’s replacements are dramatically better. IE6 is full of security holes, does not have tabbed windows (how do you live without that) and is very slow. Both the latter IE’s are better, as is Safari and, our choice, Firefox.

Why isn’t it dead ? The answer involves apathy, ignorance and inertia – not to mention the arrogance of the large corporation. However, at Glasnost we decided before we started development that, much as we may be baffled by how anyone could believe sticking with IE was a good idea, we knew many would, and many of those would be in a position to force many, many other users to follow suit (spot the large IT department). So we built Glasnost using Adobe’s RIA software, Flex. This is, in essence, dynamically controlled, database driven Flash. And because of that, so long as you have Flash Version 9 or later (and almost everyone does), it does not matter which browser you use. You will still be able to enjoy all the latest bells and whistles that we’ve built into Glasnost to make the user experience as rich as possible.

So, if you are using IE6 and are allowed to update it, we think it would be to your own advantage, but if not:

WELCOME IE6 USERS – YOU ARE WELCOME !!

Antony

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Where did Glasnost come from ?

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Glasnost was initially developed for our own use. As a company that did not exist before the Internet we have always operated pretty much virtually. We have always needed our tasks, comments and documents to be instantly available to team members via the Internet.  Coding takes place via a VPN (Virtual Private Network) but all interactions between the team are over the public Internet.

We needed a secure flexible intuitive but powerful set of tools to make this work so, over a period of years, we developed the first – HTML based – version of Glasnost. This included Contact, Project and Image Management. Some two years ago, as online tools became more and more powerful and the age of RIA’s (Rich internet Applications) started to emerge, largely in the form of Adobe’s Flash/Flex platform we looked to see how we could build a ‘Next Gen’ version of Glasnost that we could start to use directly with clients but also with a view to making it available to third parties. And that is what we’ve done.

Starting in early 2007 we had, by January 2008, a product ready for use. Since then we have been refining and redefining the functionality as we garnered feedback from clients and came to understand ourselves how a service like Glasnost really can improve the way we run our business. On top of the core Contact, Project and Image Management we added:

1. A Notepad’  feature, which is unique to each user, to mimic the scribbling of notes and aide-memoires one normally uses paper for.

2. A simple to use but powerful Newsletter module which allows for the easy creation and sending of smart, functional email newsletters (that are ‘likely’ to get through corporate firewall’s).

3. An Instant Messenger like module (Online Now we call it) that allows you to ‘chat’ with other Glasnost users in real time, as well as send attachments.

Nowadays Glasnost is at the heart of how we operate, both as a company, and with our clients and suppliers.  For us, being able to handle all our Contacts Projects and Images in one place, knowing that – if it matters – ‘it’s on Glasnost’  is a godsend.

Antony

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Some New Features

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We’ve been working away on some new features following requests from users.

In Contact Management there is now a ‘Bulk Import Contact’ feature which speeds up the process of adding multiple new entries into Glasnost. We provide a sample csv file which shows you the ‘best’ format to use during the import process, though you can also map your fields to the ones in Glasnost.

Further improvements to Contact Management include:

a) The facility to download to spreadsheet Company and Contacts details should you wish.

b) The facility to search for Contacts across multiple offices of the same Company.  So for instance if you wish to find all your contacts at ABC Ltd, whether they are in the London, Frankfurt or Madrid office you can now do so. And of course then download the results to spreadsheet.

c) In Project Management you can now download to spreadsheet the results of a Task Search. This is handy for such things as toting up the time spent on Tasks, or grouping Tasks by type.

d) We’ve added ‘Reset’ buttons to all Glasnost searches to make it easier to redefine search criteria.

PLUS we’ve now incorporated our new HELP system, which you will find in the top navigation bar of Glasnost to the right of Contact Us. This covers a multitude of FAQ’s and provides extensive ‘How do I’ advice. We make big use of videos so please do consult this area for clear guidance on making the most of Glasnost. If you would like us to provide additional video guides please let us know.

We hope you find these new features helpful.

Antony

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Glasnost – What’s in a name ?

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Perhaps you need to be of a certain age to instinctively appreciate the significance of the word Glasnost, but we think what it encapsulates has a timeless quality and is particularly pertinent to the early years of the 21st Century.

The BBC has described Glasnost as ’the spirit of openness encouraged by former Soviet leader Mikhail Gorbachev in the late 1980s, which accelerated the collapse of communism.’  Glasnost’s wikipedia entry talks of ‘the main goal of this policy was to make the country’s management transparent and open to debate, thus circumventing the narrow circle of apparatchiks who previously exercised complete control of the economy.’

Fine, but what has that to do with business? Well, I doubt I am alone in finding eery echoes of this lack of transparency and openness in corporate life, and not the first to comment on how such policies stifle innovation and progress. Information is Power they say, but so often the hoarding of information benefits only the few, and holds back the many.

Glasnost came out of a feeling that, apart from not wanting to run our own business in a closed and opaque way, we were sure many other individuals would like it if their businesses didn’t either. So many of us now work in companies with clients, colleagues and suppliers all over the place, in different buildings. cities and even countries and in this world you need different tools. You really do not need to physically be with others all the time, indeed it is often more productive if you are not, but you do need easy access to open and transparent information.

Life is simply better that way !

Antony.

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Welcome to Glasnost : Who’s behind Glasnost?

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Glasnost has been developed by Estates Today and we are a software company that has been building web applications since the early days of the internet in 1995. Our specialist area has been in websites, intranets and business applications for the UK Commercial Property Industry.

We run the Office Market Research website, www.cityoffices.net, manage all the public websites of leading international firm of property consultants King Sturge, and developed and run the Community and Property Management website, www.vicinitee.com in partnership with the UK’s secnd largest property company, British Land Plc. We also recently launched the new research portal of the British Council for Offices.

Our software helps to run some of the UK’s most iconic buildings, including the great 30 St Mary Axe, known globally by it’s sobriquet ‘The Gherkin’.

Modesty aside our software is used by thousands of people every day and, as they say about a certain hardware manufacturer (or Cult ! ) – ‘it just works’.

Antony.

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Glasnost is a cloud-based Project, Contact and Image Management tool for desktop and iPhone. This is the developer blog with Glasnost news & views.

For more general information, please see the main Glasnost website